Frequently Asked Questions (FAQ)

Vie combines nature and science to deliver clean, effective skincare and haircare solutions. Made in the Netherlands, our products are crafted with high-quality natural ingredients, free from harmful chemicals, and guided by our “Back to Basics” philosophy — simple, honest, and pure beauty care.

Yes. All Vie products are dermatologist-tested and formulated to be gentle on all skin types, including sensitive skin. We avoid harsh ingredients and prioritize soothing, skin-friendly formulas.

No. Vie sunscreens are lightweight, non-greasy, and formulated to absorb quickly without leaving a white residue. They provide broad-spectrum protection while nourishing your skin with natural extracts.

Absolutely. Our shampoo and conditioner are made with mild, natural ingredients that cleanse and nourish your hair without stripping its natural oils — perfect for everyday use and all hair types.

Yes. Our whitening cream is designed to gently reduce dark spots and uneven tone using natural brightening agents — without bleaching or harsh chemicals. It promotes a more radiant, even complexion over time.

Most of our products are safe to use during pregnancy or breastfeeding, but we always recommend consulting with your healthcare provider, especially when using products with active ingredients.

We offer cash on delivery. We also offer card payment through our approved payment gateway on our official store.

No, we do not have any additional fees for cash on delivery. You will only pay the price of the product + the shipping cost, and you will be informed of this once the order is completed.

Of course, we use a local payment provider approved by the government agencies responsible for this matter.

We provide safe shipping and have more than one reliable and secure shipping partner, and orders are shipped within 5 working days.

Yes, we occasionally offer free shipping. To receive all our offers, you can subscribe to our email newsletter to receive all our latest news.

Yes, we accept returns in special cases that you can see in our return policy, including if the product arrives damaged or has a major leak.

No, there will be no fees for returning the product as long as the problem is on our side.